Umfolozi Casino Contact Information
This document sets out the official contact details and communication channels for Umfolozi Hotel Casino Convention Resort. Enquiries regarding the casino, hotel, conference facilities, and related services should be directed through the channels listed below.
1. Primary Contact Details
The main switchboard is available for general enquiries, reservations, and visitor support.
Telephone: +27 (0)35 787 8200
Email: [email protected]
Fax: +27 (0)35 787 3780
The telephone line may be used for enquiries relating to casino operations, hotel bookings, dining reservations, and general information about the resort facilities.
2. Physical and Postal Address
Umfolozi Hotel Casino Convention Resort is located in Empangeni, KwaZulu-Natal, South Africa.
Physical address:
2 Copper Drive
Kuleka
Empangeni
KwaZulu-Natal
South Africa
Postal address:
Private Bag X20030
Empangeni
3880
South Africa
GPS coordinates: S 28° 46’ 24.967”, E 31° 53’ 58.153”
The resort is situated just off the N2 highway, inland from Richards Bay, and functions as a convenient stopover between Durban and northern KwaZulu-Natal destinations.
3. Specialised Contact Lines
For specific departments and services, the following contact numbers are available:
- Group sales: +27 (0)35 787 8269
- Conferences (Peermont central office): +27 (0)11 928 1903
Group sales enquiries relate to group bookings, corporate events, and bulk accommodation arrangements. Conference enquiries cover meeting room bookings, convention facilities, and event planning support.
4. Online and Social Media Channels
Official website: https://umfolozicasino.co.za
Social media:
- Twitter: @UmfoloziCasino
- Facebook: Umfolozi Hotel Casino Convention Resort (search via Facebook)
Social media channels are used for promotional updates and public announcements. For formal enquiries, support requests, or complaints, users should use the telephone or email contact methods listed in section 1.
5. Directions and Access
Umfolozi Casino is accessible via major regional routes. Visitors travelling from Johannesburg should follow the N2 southbound through Mpumalanga, passing Ermelo, Piet Retief, and Pongola. At the Richards Bay/Empangeni turn-off, take the R34 towards Empangeni and then follow the local signage to Copper Drive.
Alternative routes from other regions connect via the N4, N11, R33, and R34 highways. Detailed driving directions are available on the official contact page at https://umfolozicasino.co.za/contact/
Secure on-site parking is provided for visitors and guests.
6. Operating Hours
The casino operates 24 hours a day, 365 days a year. Hotel check-in is available from 15h00, and check-out is required before 11h00. Conference and event facilities operate in accordance with scheduled bookings.
For enquiries outside standard business hours, users should contact the main telephone line or send an email. Responses to email enquiries are typically provided during business hours.
7. Scope of Enquiries
The contact channels listed in this document are intended for:
- General information about the casino, hotel, and convention facilities
- Reservations and booking enquiries
- Group sales and corporate event planning
- Conference and meeting room availability
- Dining and entertainment enquiries
- Directions and access information
- Feedback, complaints, and service-related concerns
Enquiries unrelated to the operations or services of Umfolozi Hotel Casino Convention Resort may be redirected or declined.
8. Ownership and Corporate Affiliation
Umfolozi Hotel Casino Convention Resort forms part of the Peermont Hotels, Casinos and Resorts group. Corporate-level enquiries or matters relating to Peermont group policies should be directed to Peermont’s central office. Contact details for Peermont corporate functions are available at https://www.peermont.com/
9. Regulatory and Compliance Matters
As a land-based casino operating in KwaZulu-Natal, South Africa, Umfolozi Hotel Casino Convention Resort is subject to oversight by the relevant provincial gambling authority.
Enquiries regarding licensing, regulatory compliance, or responsible gambling programmes should be directed to the main contact line or submitted in writing to the postal address listed in section 2.
No regulatory or legal advice is provided through these channels. Visitors seeking information about gambling regulations in South Africa should consult the KwaZulu-Natal Gaming and Betting Board or other appropriate authorities.
10. Limitations and Exclusions
The contact information provided in this document is accurate as of publication. The company reserves the right to update telephone numbers, email addresses, or other contact details without prior notice. Users are encouraged to verify current contact information via the official website.
No responsibility is accepted for enquiries sent to unofficial, third-party, or outdated contact channels. Users should rely only on the contact details published on https://umfolozicasino.co.za or on verified Peermont corporate pages.