Umfolozi Casino Privacy Policy

Information collection, use and protection practices for resort guests and visitors.

1. Scope and Application

This Privacy Policy describes how personal information is collected, used, disclosed and protected in connection with Umfolozi Hotel Casino & Convention Resort, operated by Peermont Global (Pty) Ltd. The policy applies to visitors, guests and users of the facilities and services. By accessing the premises, using the website at umfolozicasino.co.za or engaging with any related services, the practices outlined in this Privacy Policy are acknowledged and accepted.

This Privacy Policy applies to all personal information collected through the physical resort location at 2 Copper Drive, Kuleka, Empangeni, KwaZulu-Natal, the official website, Wi-Fi services, conference facilities, accommodation bookings and any other points where personal data is gathered. The policy is enforced by Peermont Global (Pty) Ltd as the parent company responsible for data governance across Peermont properties.

2. Information Collected

Personal information is collected to provide casino gaming services, hotel accommodation, conference facilities, dining services and entertainment. This may include:

full name;
identification number;
date of birth;
contact details, including email address and telephone number;
postal address;
payment information for bookings and transactions;
records of interactions with services.

Age verification data is mandatory, as players and guests must be 18 years or older to access gaming areas.

For users of the complimentary Wi-Fi service, device identifiers, connection logs and usage data may be collected in accordance with the applicable Wi-Fi Terms and Conditions. Conference and event bookings may require additional business contact information and billing details.

3. Use of Information

Personal information is used to facilitate access to the casino, hotel rooms, superior king rooms and suites, restaurants including the café and bistro, bars, outdoor adventure park, children’s crèche and arcade, and conference spaces such as the Jabulani Arena and banquet facilities.

Processing of personal data takes place for the following purposes:

verifying age and identity;
managing bookings and reservations;
processing payments;
communicating service-related information and updates;
complying with legal obligations under South African law;
supporting responsible gambling initiatives.

Personal information is not used for marketing purposes unless explicit consent has been provided through a separate opt-in mechanism.

Personal data may be shared with service providers, both within South Africa and internationally, that assist in operating facilities and delivering services. Disclosure of information may also occur:

when required by law;
to comply with legal processes, including court orders and regulatory requests;
to protect the rights and property of Peermont Global (Pty) Ltd and Umfolozi Casino;
to ensure the safety of guests, staff and the public in exigent circumstances.

Personal information is not sold to third parties. Any sharing of information with service providers is governed by contractual obligations that require appropriate data protection measures.

5. Data Protection and Security

Administrative, technical and physical safeguards are implemented to protect personal information against unauthorized access, alteration, disclosure or destruction. Access to personal data is restricted to authorized personnel who require such access to perform their duties.

Reasonable measures are taken to secure information; however, no system can be guaranteed to be completely secure, and absolute security of personal information cannot be assured.

6. Your Rights and Choices

Data subjects have the right to:

request access to personal information held about them;
request correction of inaccurate personal data;
request deletion of personal information, subject to legal and operational retention requirements.

To exercise these rights, contact the Information Officer at the Legal Department, Peermont Global (Pty) Ltd, Emperors Palace, 64 Jones Road, Kempton Park, or via email at [email protected].

Requests are handled in accordance with the Promotion of Access to Information Act (PAIA) and applicable South African data protection legislation. Responses to valid requests will be provided within the timeframes prescribed by law.

7. Responsible Gambling and Support

Umfolozi Casino supports the National Responsible Gambling Programme. Assistance with problem gambling is available via a toll-free counselling helpline at 0800 006 008.

Personal information related to self-exclusion requests and responsible gambling interventions is handled confidentially and retained for the periods required by regulatory obligations.

8. Retention of Information

Personal information is retained for as long as necessary to:

fulfill the purposes outlined in this Privacy Policy;
comply with legal and regulatory obligations;
resolve disputes;
enforce the Terms of Use and other applicable policies.

Retention periods vary depending on the nature of the information and applicable legal requirements.

9. Changes to This Privacy Policy

This Privacy Policy may be updated or modified at any time. Changes will be posted on the website at umfolozicasino.co.za/privacy-statement/ with an updated effective date. Continued use of the services after changes are posted constitutes acceptance of the revised Privacy Policy.

Periodic review of this Privacy Policy is recommended to stay informed about any updates.

10. Contact Information

For questions, concerns or requests regarding this Privacy Policy or data practices, contact:

Umfolozi Hotel Casino & Convention Resort
Physical Address: 2 Copper Drive, Kuleka, Empangeni, KwaZulu-Natal, South Africa
Postal Address: Private Bag X20030, Empangeni 3880
Telephone: +27 (0) 35 787 8200
Fax: +27 (0) 35 787 3780
Email: [email protected]

For privacy-specific inquiries and PAIA requests, contact:

Information Officer
Peermont Global (Pty) Ltd, Legal Department
Emperors Palace, 64 Jones Road, Kempton Park
Email: [email protected]

This Privacy Policy is effective as of the date of publication and governs all personal information processing activities conducted by Umfolozi Casino and Peermont Global (Pty) Ltd in relation to services provided at the Empangeni resort location.